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Inbound Call Center
At Professional’s World, we always try hard to provide the best customer service: Treat your customers as courteously and responsively as we like to be treated ourselves.
We have extensive experience in delivering highly effective b2b telemarketing, appointment setting and outsourced call center customer support services to the software, e-commerce, retail, financial services, healthcare, and manufacturing industries.
From large companies to small, national brand-name retailers and technology start-ups – they all use Professional’s World inbound call center and b2b telemarketing services because they share something in common: a need for excellence in outsourced customer and sales support.
What makes Professional’s World inbound b2b telemarketing and appointment setting services so effective? We provide direct, ongoing senior management involvement in all client programs. We continually monitor your program to ensure consistency, quality service, responsiveness, and efficiency.
Our call center operation provides the most experienced sales people available to close sales. This service is perfect for responses to direct mail, print media, TV, radio advertising and website inquiries. We also work with service providers (plumbers, contractors, attorneys) to answer their phones to schedule visits and estimates. This service is great for anyone needing down time to just get some work done. Sole-proprietors are also good candidates for our service instead of using your cell-phone, we answer your calls, and take a message or patch them to you. Giving you a more professional image.
In addition, Professional’s World has invested in a state-of-the-art call center technology infrastructure that scales to your service program needs. Our highly stable and flexible call center environment supports the most demanding and complex call routing, reporting, analysis and application requirements making for an effective B2B telemarketing service. And it’s supported by a talented team of call center I/T specialists.
Our inbound customer service call center serves as a seamless extension of your staff and provides your customers with absolute quality, consistency, dedication, and courtesy.
Our trained and motivated customer service agents handle all types of inbound calls 6 days a week. All of our staff work from our offices in the U.S.
Professional’s World inbound call center services include:
- Catalog Order Processing and Customer Service
- E-commerce Order Processing and Customer Service
- Live Chat and Email Response
- Flexible Billing and Services Model
- Appointment setting to get customers on your schedule
Professional’s World call center staff members are carefully screened and thoroughly supported by Professional’s World management. Our agents are trained to know your business, products and services, customer demographics, and your needs. We can also close sales for you!
Most Professional’s World agents are full-time employees, providing stability and continuity in their service delivery on your behalf.
To ensure call center service quality is always at the highest level, management continually monitors agents’ calls and reviews their performance. Consistent outstanding performance is the standard.
Professional’s World delivers customized solutions for you. We provide dedicated agents, shared agents or a blend to best meet your needs.
All of these services create a capability within Professional’s World that is, in essence, a marketing extension of your staff, reflecting your company’s business philosophy and personality as if we were your own employees.
If you are missing calls, losing business because you are unavailable, need someone to answer your phones, handle customer service calls and set appointments into your calendar, then give us a call. We can help.
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