1. Our Commitment: We Do Not Sell Customer Data
Pros World does not sell, rent, trade, or share your personal information or your customers’ data with any third party for promotional or marketing purposes.
This applies to:
- Visitors to our Website and people who contact us or subscribe to our newsletter.
- Our clients, and the customers, end users, and contacts of our clients whose data we handle while delivering our services.
Data entrusted to us is used only to operate our Website, respond to inquiries, and deliver the services our clients have engaged us to perform. We do not monetize it.
2. Information We Collect
Information You Provide to Us
- Contact and inquiry information: name, business name, email address, phone number, and the details of your message when you use our Contact Us page, email us, or call us.
- Newsletter information: your email address when you subscribe to “Get Instant Technology Updates.”
- Business and engagement information: details about your company, service requirements, and project scope when you discuss or sign a service agreement with us.
- Communications: records of emails, calls, and messages exchanged with us, including support and consultation requests.
Website Visitors and Device Information
When you browse the Website, we and our website tools may automatically collect:
- We do not collect users’ device data, and we do not track, profile, or build advertising records about visitors. Our Website hosting and security tools may process basic technical information (such as an IP address) only as needed to keep the Website secure, functional, and protected against misuse. This information is not used for marketing or sold or shared with third parties for advertising.
Client and Customer Data Processed on Behalf of Our Clients
When we provide call center, chat, email, technical support, content moderation, or back office services, we may handle information that belongs to our clients, such as customer names, contact details, account or order details, call recordings, support tickets, and user-generated content. We handle this information only on our client’s instructions and under our agreement with that client. In this role, we act as a service provider (data processor) for the client, and the client’s own privacy policy also applies to that data. In this role, the client’s own privacy policy also applies to that data.
3. No Sale or Marketing Disclosure of Data
In line with Section 1, Pros World:
- Does not sell personal information to anyone.
- Does not share or disclose personal information or customer data with third parties for their promotional, advertising, or marketing purposes.
- Does not use client customer data to market our own or anyone else’s products or services.
- Does not rent or trade mailing lists, phone lists, or email lists.
Any future change to this commitment would require a published update to this Privacy Policy and, where legally required, your prior consent.
4. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. These include access controls, confidentiality obligations for our team members, and secure systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
5. Your Choices and Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of the sale or sharing of personal information (we do not sell or share personal information for marketing, as described above).
- Withdraw consent or unsubscribe from our newsletter at any time using the unsubscribe link in our emails or by contacting us.
- Not be discriminated against for exercising your privacy rights.
6. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how your data is handled, contact us:
Pros World (Professionals World) 9200 Belvedere Rd, STE 104, West Palm Beach, FL 33411 Email: info@pros-world.com Phone: 877-286-2861